Please find answers to most relevant questions regarding return and exchange, if you need to speak beyond this, please write to us at firstname.lastname@example.org
How do I return my product ?
If you change your mind (it happens sometimes), please contact email@example.com and we would love to help you exchange or refund your purchase, if returned within 30 days of delivery. There are a few things to note: the return shipping cost isn’t covered and refunds need to be sent to the original purchaser’s method of payment. All items are expected to be returned in their original condition with all tags and original ZUATLY’S packaging intact. Personalized items can’t be changed in case of a change of mind.
Remember, all our products come with one year warranty, so if something goes wrong, be sure to let our support team know via firstname.lastname@example.org.
When can I expect my refund ?
As soon as we receive your product, our quality assurance team will check the condition of the product, we will initiate a refund of the full purchase price of the product on the payment method you used if everything is in order. Once we refund the price you will receive a confirmation email from email@example.com. Depending on the payment method you used your money should be transferred within 3 to 5 business days. Please allow us some extra time during sales time and public holidays.
Can I exchange a faulty/incorrect product ?
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).In such a case please let us inform us at firstname.lastname@example.org. within 24 hrs of receiving your order and pictures (if the product was damaged when received). Exchanges are subject to product availability, in case of non-availability, you will be notified via email, in such case either we can backorder or give you refund.
Do I need a receipt ?
Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. WBL1001) or receipt (it’s the order confirmation email which you got after putting your order) at the return/exchange form requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price
What if I don’t have a receipt ?
Reach out to us at email@example.com. We will do our best what we can do.